Shipping Policy

At Siluet, we're committed to delivering your order as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver orders.

By placing an order with Siluet, you agree to the terms below.

1. Order Processing Time

All orders are processed within [1–3 business days] after order confirmation, unless otherwise stated on the product page.

Please note:

  • Orders are not processed or shipped on weekends or public holidays
  • During high-demand periods, including sales, holidays, or new launches, processing may take longer than usual
  • If there is a delay in processing your order, we will try to contact you using the information provided at checkout

2. Shipping Time

Estimated delivery times may vary depending on your location and courier service availability.

Estimated Delivery Time

  • Inside major cities: [1–3 business days]
  • Outside major cities / remote areas: [2–7 business days]
  • International shipping : [7–21 business days]

These delivery times are estimates only and are not guaranteed.

3. Shipping Charges

Shipping charges are calculated at checkout unless otherwise stated.

You may occasionally see:

  • Free shipping offers on selected products or order values
  • Promotional shipping discounts during campaigns or sales

Any applicable shipping fees will be clearly shown before you complete your purchase.

4. Order Tracking

If tracking is available for your shipment, we will provide tracking details through one or more of the following:

  • Email
  • SMS or phone
  • Courier tracking link, where supported

Please allow some time for tracking updates to appear after dispatch.

5. Delivery Delays

While we do our best to ensure timely delivery, Siluet is not responsible for delays caused by circumstances beyond our control, including but not limited to:

  • Courier service delays
  • Weather conditions
  • Public holidays
  • Political events or transport restrictions
  • Natural disasters
  • Incorrect customer address or phone number
  • Failed delivery attempts

We appreciate your patience in such situations.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout, including:

  • Full name
  • Complete address
  • Valid phone number
  • Any necessary delivery instructions

If incorrect or incomplete information is provided, delivery may be delayed or fail. Siluet is not responsible for orders lost or delayed due to incorrect customer-provided information.

If you notice a mistake in your shipping details, please contact us as soon as possible.

Email: siluetbd@gmail.com

7. Failed Delivery / Returned to Sender

If a delivery fails due to:

  • Incorrect address
  • Unreachable phone number
  • Customer unavailable after courier attempts
  • Refusal to accept delivery, where applicable

The parcel may be returned to us.

In such cases:

  • Re-delivery may require an additional shipping charge
  • Refunds, if applicable, may exclude original shipping costs

8. Damaged or Missing Items in Shipment

Please inspect your package upon delivery.

If your order arrives:

  • Damaged
  • Tampered with
  • With missing items
  • With the wrong item delivered

Please contact us within [48 hours] of receiving the parcel with:

  • Your order number
  • Photos or videos of the package and item(s)
  • A brief description of the issue

We will review the case and assist you as quickly as possible.

Email: siluetbd@gmail.com

9. International Shipping

We may offer international shipping to selected countries. International customers are responsible for:

  • Customs duties
  • Import taxes
  • VAT or local fees
  • Any delays caused by customs clearance

These charges are not included in the product or shipping price unless clearly stated.

10. Shipping Restrictions

We may not be able to ship to certain areas due to courier limitations, legal restrictions, or service availability.

If we cannot deliver to your location after an order is placed, we will contact you to provide an alternative solution, such as cancellation or an address update.

11. Contact Us

If you have any questions about shipping, delivery status, or courier issues, please contact us:

Email: siluetbd@gmail.com