Shipping & Returns
Shipping Policy
- Orders are processed within 1–3 business days after confirmation
- Orders are not processed on weekends or public holidays
- Delivery times may vary during sales, holidays, or high-demand periods
Estimated Delivery Time
- Major cities: 1–3 business days
- Outside major cities / remote areas: 2–7 business days
Shipping Charges
- Shipping fees are calculated at checkout
- Free shipping or promotional discounts may apply on selected orders/products
- All shipping costs will be shown before payment
Return Policy
- Returns can be requested within 3 days of receiving your order
- Approved returns and refunds are processed within 3 days after inspection
Return Eligibility
Items must be:
- Unused and in original condition
- With tags attached
- In original packaging
- Accompanied by proof of purchase
How to Request a Return
Contact us at:
Email: siluetbd@gmail.com
If approved, we’ll provide return instructions and a return label (if applicable).
Note: Returns sent without prior approval will not be accepted.
Damaged or Wrong Items
Please contact us immediately if you receive:
- A damaged item
- A defective item
- The wrong product
We’ll review the issue and work to resolve it as quickly as possible.
